Returns and exchanges are processed in accordance with the applicable laws of Ukraine.
Customers may request a return or exchange within 14 days of receiving the item, provided that the requirements regarding the condition of the product are met.
An item of proper quality may be returned or exchanged if:
- the item has not been worn or used and has no signs of wear, stains, foreign odours or other damage;
- the item retains its original appearance and consumer properties;
- all labels, tags and original markings are intact;
- the original packaging is preserved, if applicable.
If the item does not fit in size, the customer covers the shipping costs associated with the exchange.
If the customer receives an item with a manufacturing defect or an incorrect model, size or colour was sent, the seller covers the costs of the return or exchange.
Before sending an item back for a return or exchange, please contact our manager to confirm the shipping details.
After the returned item is received, its condition will be inspected. The refund will be processed after the inspection in accordance with the established procedure and applicable Ukrainian law.
If you discover a defect or any other issue, we recommend taking photos or a video immediately after receiving the item and contacting our manager.
Please note that the colour of the item shown in photographs may differ slightly from the actual product due to screen settings and colour reproduction characteristics of your device.
Contacts for returns and exchanges:
+380 (66) 239-16-43 – Manager Anastasiia
+380 (68) 069-86-22 – Manager Anastasiia, Telegram